Job Description
The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.
Management and Planning of Train Crews
General Leadership and Supervision of Unionized Workforce
Performance Management, Training and Onboarding
The role has works in an office setting with irregular hours, which includes working on weekends and holidays.
Supervisory Work
Any requirement marked with (*) will be considered an asset (not mandatory).
Supervisor Crew Management Center-CA
Req Id:
825
Job Location:
Edmonton - AB
Business Unit:
Operations
Highest Level Division:
Transportation & Network Ops
Posting Start Date:
9/30/26
Posting End Date:
10/07/2026
French/English Bilingual Requirement:
Yes
Hiring Salary Range: $ 100000 - 109000
This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
Join us today and get your career moving!
Job Summary
The incumbent is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.
Main Responsibilities
Management and Planning of Train Crews
- Ensure crews are called timely, accurately and lead the exceptions
- Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act
- Responsible for crew scheduling, record keeping and changing of card applications
- Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)
- Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)
- Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid
- Identify issues and false information to Senior Managers for investigation purposes
- Prepare incident reports involving crew information to Transportation
General Leadership and Supervision of Unionized Workforce
- Communicate company goals and policies to create clear understanding of direction and expectations
- Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
- Control and uphold the attendance management process and escalate when required
- Responsible for the administration of time off and leave of absence requests
- Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre
Performance Management, Training and Onboarding
- Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
- Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings
- Identify and coach performance deficiencies, and act to build required behaviour
- Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
- Create job aids to assist employees in understanding local procedures or the implementation of new systems
- Monitor unproductive costs
Working Conditions
The role has works in an office setting with irregular hours, which includes working on weekends and holidays.
Experience
Supervisory Work
- Supervisory experience of unionized employees*
- 2 years of work experience in Crew Management Centre*
- Candidates with an equivalent combination of education, training, and experience will be considered
Any requirement marked with (*) will be considered an asset (not mandatory).
Education/Certification/Designation
- High School Diploma
- Candidates with equivalent practical experience, education, or training will be considered
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Vision and strategic thinking
- Impactful and inclusive leadership
- Performance and value delivery
- Empowerment and talent development
- Strategic communication and influence
- Managerial courage and decisiveness
- Conflict management
- Stakeholder management
- Financial acumen
- High-Impact Execution
- Planning
Technical Skills/Knowledge
- Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint
- Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer
Additional Information (If Any)
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
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