Job Description
The incumbent is responsible for managing the end-to-end lifecycle of employee disability claims, from initial intake through return to work, serving as the primary point of contact for all internal and external stakeholders. The role oversees all Return-to-Work programs at CN, working closely with the Manager, Workers' Compensation to identify and resolve barriers to successful and timely return to work. In addition to claims management, the incumbent is responsible for interpreting, applying, and ensuring compliance with applicable workers' compensation legislation, provincial policies, and internal business procedures, including managing CN's relationship and obligations with the respective provincial Workers' Compensation Boards. The role demands sound judgment, accuracy, and a thorough understanding of disability management principles in the administration of claims and the communication of information across all parties involved.
Workers' Compensation Board (WCB) Claims Management
Review and process all new claims by entering available data into Systems, Applications and Products (SAP) within 24 hours of receiving notification of an injury.
Investigate and validate each new injury claim by gathering supporting documentation and report it to the applicable provincial WCB in accordance with legislative requirements.
Communicate regularly with employees, managers, and other stakeholders to facilitate the claims process, monitor treatment plans, and identify Return-to-Work opportunities.
Review medical documentation throughout the life of each claim to confirm that the diagnosis and treatment continue to relate to the original injury and to assess readiness for return to work.
Liaise with the provincial WCB on Return-to-Work planning, secondary reviews, appeals, and medical arbitration.
Initiate, prepare, and represent CN in secondary reviews, appeals, and medical arbitration proceedings before Provincial Tribunals and Appeal Commissions, ensuring all submissions are filed within legislative deadlines.
Maintain comprehensive claim files for all employees, including claim details, current statuses, action plans, and Return-to-Work progress.
Research and interpret applicable WCB policies, legislation, and business procedures to ensure appropriate benefits are administered and that CN remains in compliance with all statutory obligations.
Manage and resolve long-standing disability claims where an employee is totally and permanently disabled and all reasonable opportunities for accommodation have been exhausted.
Accommodation for Non-Occupational Injuries
Obtain medical restriction profiles for employees from insurers, occupational health services, and treating physicians.
Collaborate with regional stakeholders to identify and coordinate suitable accommodations consistent with documented medical restrictions.
Record and maintain all relevant data in SAP for non-occupational claims.
Develop and coordinate Return-to-Work plans, monitoring employee progress while on accommodated duties and adjusting plans as medical information evolves.
Policy, Legislation and Board Relations
Monitor changes to provincial workers' compensation legislation, policies, and business procedures, and assess their impact on CN's claims management and Return-to-Work practices.
Ensure CN's internal procedures align with current legislative and policy requirements across all applicable provinces.
Act as CN's representative with each respective provincial WCB on matters of policy interpretation, compliance, and employer obligations.
Participate as a member of each respective Regional Employer Group, representing CN's interests and contributing to industry-level policy discussions.
Account Management
Manage a financial portfolio of between $5M and $10M in workers' compensation costs.
Ensure efficient and accurate account management, including the review and validation of all invoices and associated costs.
Identify cost-saving opportunities and contribute to the overall financial performance of the function.
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role requires minimal travel (10%) to cooperate in return-to-work planning meetings and injury investigations. The role requires being available on-call 24/7 to respond to critical incidences. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.
Disability Management
Any requirement marked with (*) will be considered an asset (not mandatory).
Any requirement marked with (*) will be considered an asset (not mandatory).
Any requirement marked with (*) will be considered an asset (not mandatory).
Senior Specialist Workers Compensation-CA
Req Id:
774
Job Location:
Montreal - QC
Business Unit:
Legal & Security
Highest Level Division:
Litigation US, Wkrs comp, Risk Mit & Labour
Posting Start Date:
9/23/26
Posting End Date:
10/08/26
French/English Bilingual Requirement:
Yes
Hiring Salary Range: $ 89900 - 118000
This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
Join us today and get your career moving!
Job Summary
The incumbent is responsible for managing the end-to-end lifecycle of employee disability claims, from initial intake through return to work, serving as the primary point of contact for all internal and external stakeholders. The role oversees all Return-to-Work programs at CN, working closely with the Manager, Workers' Compensation to identify and resolve barriers to successful and timely return to work. In addition to claims management, the incumbent is responsible for interpreting, applying, and ensuring compliance with applicable workers' compensation legislation, provincial policies, and internal business procedures, including managing CN's relationship and obligations with the respective provincial Workers' Compensation Boards. The role demands sound judgment, accuracy, and a thorough understanding of disability management principles in the administration of claims and the communication of information across all parties involved.
Main Responsibilities
Workers' Compensation Board (WCB) Claims Management
Review and process all new claims by entering available data into Systems, Applications and Products (SAP) within 24 hours of receiving notification of an injury.
Investigate and validate each new injury claim by gathering supporting documentation and report it to the applicable provincial WCB in accordance with legislative requirements.
Communicate regularly with employees, managers, and other stakeholders to facilitate the claims process, monitor treatment plans, and identify Return-to-Work opportunities.
Review medical documentation throughout the life of each claim to confirm that the diagnosis and treatment continue to relate to the original injury and to assess readiness for return to work.
Liaise with the provincial WCB on Return-to-Work planning, secondary reviews, appeals, and medical arbitration.
Initiate, prepare, and represent CN in secondary reviews, appeals, and medical arbitration proceedings before Provincial Tribunals and Appeal Commissions, ensuring all submissions are filed within legislative deadlines.
Maintain comprehensive claim files for all employees, including claim details, current statuses, action plans, and Return-to-Work progress.
Research and interpret applicable WCB policies, legislation, and business procedures to ensure appropriate benefits are administered and that CN remains in compliance with all statutory obligations.
Manage and resolve long-standing disability claims where an employee is totally and permanently disabled and all reasonable opportunities for accommodation have been exhausted.
Accommodation for Non-Occupational Injuries
Obtain medical restriction profiles for employees from insurers, occupational health services, and treating physicians.
Collaborate with regional stakeholders to identify and coordinate suitable accommodations consistent with documented medical restrictions.
Record and maintain all relevant data in SAP for non-occupational claims.
Develop and coordinate Return-to-Work plans, monitoring employee progress while on accommodated duties and adjusting plans as medical information evolves.
Policy, Legislation and Board Relations
Monitor changes to provincial workers' compensation legislation, policies, and business procedures, and assess their impact on CN's claims management and Return-to-Work practices.
Ensure CN's internal procedures align with current legislative and policy requirements across all applicable provinces.
Act as CN's representative with each respective provincial WCB on matters of policy interpretation, compliance, and employer obligations.
Participate as a member of each respective Regional Employer Group, representing CN's interests and contributing to industry-level policy discussions.
Account Management
Manage a financial portfolio of between $5M and $10M in workers' compensation costs.
Ensure efficient and accurate account management, including the review and validation of all invoices and associated costs.
Identify cost-saving opportunities and contribute to the overall financial performance of the function.
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role requires minimal travel (10%) to cooperate in return-to-work planning meetings and injury investigations. The role requires being available on-call 24/7 to respond to critical incidences. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.
Experience
Disability Management
- Between 3 to 5 years of hands-on experience in disability management, workers' compensation, or insurance claims administration
- Previous experience in workplace accommodation, return-to-work planning, and claim resolution
- Experience interpreting and applying workers' compensation legislation, policies, and business procedures
- Experience working with a federally regulated employer*
- Employment at a provincial workers' compensation board*
- Candidates with an equivalent combination of education, training, and experience will be considered
Any requirement marked with (*) will be considered an asset (not mandatory).
Education/Certification/Designation
- Bachelor's Degree in a related Healthcare Field, Social Science, Business, or Human Resources
- National Institute of Disability Management and Research (NIDMAR) Certification*
- Candidates with equivalent practical experience, education or training will be considered
Any requirement marked with (*) will be considered an asset (not mandatory).
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Financial acumen
- Stakeholder management
- Negotiation
- Depth of analysis
- Build trust
Technical Skills/Knowledge
- Proficiency in Microsoft Office
- Knowledge of disability management tools
- General knowledge of the railway industry
- General knowledge of Federally regulated employers
- Strong knowledge of applicable provincial Workers Compensation legislations, policies and business procedures
- Knowledge of Canadian and Provincial Human Rights laws
- Knowledge of ergonomic principles*
Any requirement marked with (*) will be considered an asset (not mandatory).
Additional Information (If Any)
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
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