Job Description
The incumbent designs and enables CN's employee journey by connecting key moments that matter into a coherent, values-based endtoend experience across the employee lifecycle. Rather than viewing programs and processes in isolation, the role uses personas and journey maps to identify pain points, handoffs, and opportunities to improve how employees experience work at CN.This role supports the evolution of CN's Employee Value Proposition (EVP) including CN's culture and leads priority enterprise programs-such as onboarding and offboarding, recognition, service anniversaries and retirement gifts, and internal and external awards-to ensure experiences feel intentional, human, and aligned with CN's values. The manager partners with HR and business stakeholders to translate employee insights into clear guidance, scalable program design, and measurable experience improvements.
Employee Journey and CN Personas
Employee Experience Programs and Lifecycle Management
Culture, Values and Recognition
The role has standard working conditions in an office environment with a regular workweek. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires minimal travel (10%) within North America.Requirements
Change Management
University degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, or CommunicationsCandidates with equivalent practical experience, education, or training will be considered
*Any requirement marked with (*) will be considered an asset (not mandatory)Organizational Impact
Manager Employee Experience-CA
Req Id:
946
Job Location:
Montreal - QC
Business Unit:
Human Resources & OHS
Highest Level Division:
Talent & Compensation
Posting Start Date:
10/6/26
Posting End Date:
10-20-26
French/English Bilingual Requirement:
No
Hiring Salary Range: $ 110000 - 144000
This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
Join us today and get your career moving!
Job Summary
The incumbent designs and enables CN's employee journey by connecting key moments that matter into a coherent, values-based endtoend experience across the employee lifecycle. Rather than viewing programs and processes in isolation, the role uses personas and journey maps to identify pain points, handoffs, and opportunities to improve how employees experience work at CN.This role supports the evolution of CN's Employee Value Proposition (EVP) including CN's culture and leads priority enterprise programs-such as onboarding and offboarding, recognition, service anniversaries and retirement gifts, and internal and external awards-to ensure experiences feel intentional, human, and aligned with CN's values. The manager partners with HR and business stakeholders to translate employee insights into clear guidance, scalable program design, and measurable experience improvements.
Main Responsibilities
Employee Journey and CN Personas
- Manage and maintain CN personas and employee journey maps across the employee lifecycle
- Ensure artifacts remain current, actionable, and aligned to enterprise priorities
- Identify and action pain points and opportunities for improvement
- Create, update, and govern lifecycle personas and journey maps
- Maintain a change log
- Facilitate working sessions to validate moments that matter and pain points
- Publish and share outputs for HR stakeholders
- Support the evolution of CN's Employee Value Proposition (EVP) by identifying experience strengths and gaps and translating insights into program and communication improvements
Employee Experience Programs and Lifecycle Management
- Own strategy, governance, and continuous improvement for employee experience programs connected to key moments that matter, CN's culture, onboarding and offboarding, corporate recognition, CN values integration, service anniversaries and retirements, and internal and external awards
- Lead functional execution for assigned programs, including planning, stakeholder alignment, requirements, implementation readiness, and sustainment
- Develop clear program frameworks, including scope, eligibility, roles, processes, timelines, and employee and manager guidance, and ensure consistent employee-facing messaging in partnership with Communications
- Measure program effectiveness and experience outcomes using available data and feedback
- Provide insights and recommendations to improve adoption, efficiency, and employee experience consistency
- Contribute to EVP development and refresh and align program messaging to EVP pillars
- Ensure the EVP is reflected consistently in employee-facing content for key lifecycle events
Culture, Values and Recognition
- Drive the corporate recognition strategy, including the platform and enterprise framework
- Enable consistent recognition across functions through tools, standards, and guidance
- Integrate CN values into employee experience programs and recognition touchpoints
- Partner with stakeholders to reinforce values through practical behaviours and communications
- Drive the company-wide onboarding and offboarding strategy and enable a framework for functional onboarding and offboarding
- Standardize key steps, assets, and enablement for managers and HR
- Coordinate improvements to service awards and the retirement recognition experience
- Ensure clarity regarding eligibility, ordering and support processes, including invoicing, and employee-facing guidance
- Manage or support award programs, including timelines, nomination processes, stakeholder coordination, and communications alignment
Working Conditions
The role has standard working conditions in an office environment with a regular workweek. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires minimal travel (10%) within North America.Requirements
Experience
Change Management
- Minimum 7 years of progressive experience in Employee Experience, Culture and Engagement, HR program management, HR transformation, talent/engagement, or change enablement
- Demonstrated experience designing and delivering enterprise programs and employee-facing frameworks (process, guidance, communications, sustainment)
- Strong stakeholder management skills with the ability to influence across functions and levels
- Strong writing and facilitation skills; ability to translate complex information into clear, practical guidance
- Strong presentation skills including the creation of PowerPoint presentations
- Comfort working with data and feedback to inform recommendations and measure outcomes
- Candidates with an equivalent combination of education, training, and experience will be considered
Education/Certification/Designation
University degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, or CommunicationsCandidates with equivalent practical experience, education, or training will be considered
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Conveying the vision
- Planning
- Stakeholder management
- Listening
- Influence
Technical Skills/Knowledge
- Advance proficiency in Microsoft Office (PowerPoint, Excel, Access)
- Fluently bilingual both written and verbal (English, French)*
- Solid understanding of the logistics and transportation industry*
*Any requirement marked with (*) will be considered an asset (not mandatory)Organizational Impact
Additional Information (If Any)
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
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