Job Summary
The incumbent is responsible for supporting the day-to-day activities and objectives of the Strategic Partnerships team. The role supports the effective operation of volunteer and donation platforms (Benevity), reporting and data management (Performind), payment processing (SAP), and program compliance for the Railroaders in the Community program and CN's donations and sponsorships.
Main Responsibilities
Railroaders in the Community
- Review and approve volunteer hours submitted through Spark
- Manage and promote volunteer opportunities
- Develop and coordinate program stories and feature content
- Support employee participation and engagement in community initiatives
- Manage program inboxes and respond to spontaneous inquiries
- Assist employees with Spark access, navigation, and account support
- Address general inquiries from employees and pensioners
- Support the preparation of financial and activity reports, as needed
Strategic Partnerships
- Maintain and distribute the Approved-to-Date report, including all donations and sponsorships
- Extract and prepare reports from SAP, Spark, Sponsorium, and other applicable systems, as requested by the Strategic Partnerships team
- Provide administrative support to the Strategic Partnerships team for the evaluation of donation and sponsorship funding requests
- Process invoices, new vendor requests, and other administrative tasks related to partnerships
- Provide logistical support for events and campaigns organized or sponsored by the Strategic Partnerships team
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role may require occasional availability during early mornings, evenings, or weekends to support community events or urgent program needs.
Experience
- Minimum 2 years of experience in a similar role
- Skilled in reporting, data analysis, and payment processing
- Experience working cross-functionally with other departments and community partners
- Experience managing multiple short- and long-term projects concurrently
- Candidates with an equivalent combination of education, training, and experience will be considered
Education/Certification/Designation
- High school diploma or equivalent
- Post-secondary degree or certificate in a related field*
- Candidates with equivalent practical experience, education, or training will be considered
*Any requirement marked with (*) will be considered an asset (not mandatory).
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Stakeholder management
- Negotiation
- Customer service
- Reading the environment
- Interpersonal flexibility
Technical Skills/Knowledge
- Familiarity with Benevity giving and volunteering platforms
- Familiarity with Sponsorium platform or similar CRM
- Familiarity with SAP and reporting tools (e.g., Performind)
- Solid organizational skills and careful attention to detail
- Fluently bilingual, both written and verbal (English, French)