Job Description
The incumbent is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with appropriate and necessary assistance to effectively and safely handle emergency situations urgently.
Communication Support Services
The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on call to respond to critical incidences 24/7. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. This position requires little to no travel.Requirements
Minimum 1 to 3 years of experiencePrevious experience in computer aided dispatching*Call center experience*Radio communications experience*Customer service experience*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory).
Any requirement marked with (*) will be considered an asset (not mandatory).
Any requirement marked with (*) will be considered an asset (not mandatory).
Analyst, CN Communication Center - 12 months contract
Req Id:
635
Job Location:
Montreal - QC
Business Unit:
Legal & Security
Highest Level Division:
Security - CN Police
Posting Start Date:
9/20/26
Posting End Date:
09/26/26 11:59 EDT
French/English Bilingual Requirement:
Yes
Hiring Salary Range: $ 59400 - 78000
This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits and other perks.
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
Join us today and get your career moving!
Job Summary
The incumbent is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with appropriate and necessary assistance to effectively and safely handle emergency situations urgently.
Main Responsibilities
Communication Support Services
- Provide communication and support services to all CN Police staff
- Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
- Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
- Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
- Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
- Prioritize incoming telephone calls
- Coordinate actions between local emergency services and CN forces
- Monitor CN Police Officers' safety
- Liaise Between Local Emergency Services and CN
- Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
- Ensure communication of information is relayed accurately and in a timely manner
- Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan
Working Conditions
The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on call to respond to critical incidences 24/7. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. This position requires little to no travel.Requirements
Experience
Minimum 1 to 3 years of experiencePrevious experience in computer aided dispatching*Call center experience*Radio communications experience*Customer service experience*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory).
Education/Certification/Designation
- High School Diploma or equivalent experience
- English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*
- Candidates with equivalent practical experience, education, or training will be considered
Any requirement marked with (*) will be considered an asset (not mandatory).
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Customer service
- Listening
- Stakeholder management
- AI Literacy and data orientation
- Depth of analysis
Technical Skills/Knowledge
- Knowledge of computer aided dispatching systems*
- Excellent typing skills (testing required)
- General Microsoft computer skills (testing required)
- Ability to look at multiple screens simultaneously
- Knowledge of the CPIC Systems*
- Fluently bilingual, both written and verbal (English, French)*
Any requirement marked with (*) will be considered an asset (not mandatory).
Additional Information (If Any)
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada’s Eastern and Western coasts with the U.S. South through an 18,800-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
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